LabelCraft Support

LabelCraft — barcode labels for Shopify that print at exactly the size you set.

Questions, bug reports, feature requests — email us and a human replies, usually within one business day.

support@labelcraft.tech

Please include your shop domain (e.g. my-store.myshopify.com) so we can look into your account right away.

Common questions

My labels print at the wrong size

LabelCraft PDFs always have exact physical dimensions — wrong sizes come from the print dialog scaling the page. In your browser or PDF viewer's print dialog, set scale to 100% (or "Actual size") and make sure "Fit to page" is off.

Labels print slightly off-center

Some printers feed labels a millimetre or two off. Open your template (Templates → Edit) and use the Printer calibration X/Y offsets (±5 mm in 0.1 mm steps) to nudge the layout to match your hardware.

Some products have no barcode

Use Generate barcodes in the print flow. LabelCraft creates GS1-prefixed GTIN-13s if you set your GS1 company prefix in Settings, or internal codes if you don't.

My label size isn't in the preset list

Create a custom template under Templates → New — any size, roll or sheet, with a live preview while you edit.

How do plans and the free quota work?

The Free plan includes 30 labels per month. Pro ($19/month, 14-day free trial) removes the limit. Manage your plan any time under Billing in the app — uninstalling cancels the subscription automatically.

Data & privacy

What we store and how to get it deleted: privacy policy.