LabelCraft Support
LabelCraft - barcode labels for Shopify that print at exactly the size you set.
Questions, bug reports, feature requests - email us and a human replies, usually within one business day.
Please include your shop domain (e.g. my-store.myshopify.com) so we can look into your account right away.
Common questions
My labels print at the wrong size
LabelCraft PDFs always have exact physical dimensions - wrong sizes come from the print dialog scaling the page. In your browser or PDF viewer’s print dialog, set scale to 100% (or “Actual size”) and make sure “Fit to page” is off.
Labels print slightly off-center
Some printers feed labels a millimetre or two off. Open your template (Templates → Edit) and use the Printer calibration X/Y offsets (±5 mm in 0.1 mm steps) to nudge the layout to match your hardware.
Some products have no barcode
Use Generate barcodes in the print flow. LabelCraft creates GS1-prefixed GTIN-13s if you set your GS1 company prefix in Settings, or internal codes if you don’t.
My label size isn’t in the preset list
Create a custom template under Templates → New - any size, roll or sheet, with a live preview while you edit.
How do plans and the free quota work?
The Free plan includes 200 labels per month. Pro ($9.99/month, 14-day free trial) removes the limit. Manage your plan any time under Billing in the app - uninstalling cancels the subscription automatically.
Data & privacy
What we store and how to get it deleted: privacy policy.
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